Welcome to Online Banking, please take a moment to acquaint yourself with this online help system. General topics are presented below as jump links to specific sections that will hopefully answer your questions regarding the use of Online Banking. Scroll through the topics or use the links below to get to the information you need most.
Note: Some features listed may not be available.
Getting around Online Banking is simple, with your most common tasks grouped together under tab menus located near the top of the page. Selecting a tab either launches an application or opens a menu with options that can be selected. Take a moment to familiarize yourself with where the options you use most are now located.
The My Accounts section shows up-to-the-minute balance information on your deposit, loan, and investment accounts, as well as options to make a transfer, make a payment or view your spending trends.
The Account History page shows detailed account information, plus account details like your account number and routing number (if available), make a transfer, view checks and deposits, print your transactions and export your transaction data.
Transferring Funds - You can transfer funds between your accounts or pay your loan or credit card using the Make a Transfer feature on the Home Page or from the Transfer / Move Money navigation button.
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If you are not using one of the supported browsers listed above, you may encounter issues within your online banking experience. We recommend switching to one of the supported browsers listed above in order to ensure you have an optimal Online Banking experience.
The Online Banking home page is designed to help you complete your everyday money management tasks quickly and easily from one place. In fact, we've brought together the tools needed to perform your most common daily tasks without ever leaving the page. You can easily:
Check all of your account balances at once
Take a quick peek at your most recent transactions
Schedule a one-time bill payment
See where you are spending your money
So instead of switching between multiple pages, you can take action right there on one page to complete several basic functions. We hope you will think of it as your money management control panel.
This is where you can see your accounts and balances. The My Accounts section shows your accounts with the current balance and available balance for each account. To change the order of your accounts or give them a different nickname, use the Account Settings icon in the upper-right portion of the widget.
In the upper-right portion of My Accounts you will find the Make a transfer icon and link that enables you to make a one-time funds transfer between your accounts and much more. To view the most recent activity for any account, click the Quick peek link. Clicking Quick peek opens a new window that shows the most recent transactions or payment activity for the account along with links to Make a transfer and Go to account history.
Just select the Make a transfer button to make a one-time transfer between your accounts or to transfer funds to a customer/member you have previously set up with us. You may also be able to transfer funds to make a credit card payment or a loan payment, if those options are available. If there are any restrictions on the number of transfers allowed per month or any transfer fees applied, it will be indicated in a message displayed below the To or From field (if available).
Selecting the Make a transfer button opens the Move Money window above the My Accounts list. Just enter the amount, select the transfer To and From accounts and add a memo (if available), then click the Transfer button and confirm the transfer details and you're done. Transactions now post immediately when you complete a transfer. This means that we will automatically refresh the page (to get the new account balances) when you close the transfers success window.
NOTE: If you are making a credit card or loan payment, additional fields may be available to enter the required information. If available, additional options for scheduled recurring transfers, external transfers or internal transfers may be found within the main Online Banking pages.
If you are already using Bill Pay in Online Banking, you can schedule a one-time payment using the Bill Pay widget. If you are not yet a Bill Pay user, the Make a Payment section will display a message about paying bills online. Just click the Go to payments link below the message to go to the Bill Pay enrollment page.
This is where you find how many new and existing offers you have for each eligible account along with the rewards amount that has been earned so far this month. The full list of new and current offers can be found on the Rewards summary page.
Please review the Help page within Money Management for additional details.
If available with your online services, you will be able to see the Maturity Date of your CD or Certificate Account in the account bar without having to access the account details. If the maturity date is available, it is displayed as "Matures on MM/DD/YYYY".
Clicking Quick Peek opens a new window that shows the balance and available balance along with the most recent transactions or payment activity for that account. High transaction volume accounts (like Checking) will show 5 days of account activity. Low volume accounts (like loans) will show 30 days of account activity. You will also find helpful links to Make a Transfer and Go to account history at the bottom of the window.
Just click the X button on the top right or anywhere outside of the window to close it. Clicking the account name or the Go to account history link opens the Account History page for that account.
For all loan accounts, you will see the balance, next payment amount, a Pay now link (to make the loan payment), interest paid for the current and previous years, recent payments made, and a link to the account history page. Clicking the Pay now link will open the Move money window so you can complete the payment.
For all credit card accounts, you will see the balance, next payment minimum amount due, a Pay now link (to make the credit card payment), interest paid for the current and previous years, recent purchases made, and a link to the account history page. Clicking the Pay now link will open the Move money window so you can complete the payment.
To make a loan payment using Move Money:
Click the Pay link to open the Move Money window
Select the From account from the drop-down list (the Available dollar amount will be displayed)
Select the To account from the drop-down list (the Balance amount will be displayed)
Enter the Amount to be paid.
If loan overpayment options such as Principal Only are available, there will be additional options.
Enter brief Memo text (if available)
Click the Make Transfer button to complete the payment and display the payment details
Click Make another transfer to make another transfer or payment, click Print confirmation to print out the payment details, or click Close to close the Move Money window
Just click the account name link that you want to open the Account History page for. The page will open with transaction details for your default date range. You can also click on the Go to account history link in the Quick Peek window to directly access the Account History page.
Go to the account you want and click the account name link to open the Account History page. Click the See account details link in the account summary window in the upper right-hand part of the screen. If it's available, your full account number will be listed with other relevant account details.
When you are finished just click the Hide account details link to collapse the extra information. (NOTE: Your account number can also be found at the bottom of a physical check. It's the last 7-10 numbers on the right side.)
We hope that you will take a few moments to try all the buttons and links to see what the Account History page can do. It still has the transactions for all of your accounts, credit cards and loans. In the upper left of the page you will see the account name with the last four digits of the account identifier. Next to the account name and number there's a Change Account link that lets you quickly switch from your primary account to another account.
Below the account name you'll find the current date range for the transaction list (for example, April 2 - April 11, 2012) and you can use the left and right buttons next to the date range to go forward or backwards in time to explore adjacent transactions. You can also switch to another time period using the date range dropdown.
To the right of the date range you will see the Make a transfer icon and link that opens the Move Money window where you can make a one-time transfer between your accounts or transfer funds to a customer/member you have previously set up with us. You can also use Move Money to pay your credit card bill or make a loan payment.
To the right of Make a transfer you will find the Export icon and link. When selected, it opens an Export window that enables you to export your transactions. To the right of the Export link you will find the Print icon and link that open a new window with the transactions presented in a print-friendly format. At the upper right of the page you will find balance information displayed for that account (e.g., Balance and Available Balance).
Just below the Transfer, Export and Print links are fields that help you search for specific transaction types (check, deposit, etc.), payees, check numbers or amounts. You can select the transaction type in the Narrow type dropdown field (Any, the default = all transaction types available). Then use the containing field to enter exactly what you are looking for: a payee (like Target or Safeway), a check number or specific dollar amount. The system will refresh the page with anything that matches your search criteria within the selected date range. If no results are returned, you will have the option to widen the search range of dates. See "Find Transactions" and "Filtering Transactions" below for additional information.
On the History page you can:
Your account transactions area is located in the center of the screen, and takes up most of the page. This is where you can see the most recent account activity sorted by date with your most recent transactions at the top.
You can also access older transactions for that account using the forward/backward buttons to go forward or backward in time. Change the date range using the date range dropdown list.
Each transaction shows the most relevant information for the type of account that's selected. For example, a checking account might display date, description, deposit, withdrawal, and balance. NOTE: If Memo text is added for a check transaction, the memo will appear in the Description column.
As you might imagine, there are several ways to get to the Account History page. One or more of the following access points may be available to you.
From the Home Page:
Account Name - Click the blue account name to open the Account History page with transactions for that account.
Quick Peek - Within the Quick Peek overlay just click the Go to Account History link at the bottom of the display to open the Account History page with recent transactions for that account.
You can now export your transactions from the Account History page. Multiple export file type formats are available. Transaction export is available for all accounts and will extract all transactions within the selected date range.
NOTE: If no transactions are available for an account within the selected date range, the Export button will be grayed out (disabled) and cannot be selected.
Yes, you can copy data from the transaction list and paste it into standard spreadsheets like Excel. Just highlight and copy the data you want (e.g., date, description or amount) and paste it into a row of the spreadsheet or anywhere you want (Word doc, notepad, etc.).
To switch from viewing your primary account, just click the Change account link or drop-down arrow to open a list of your active accounts. The current account is highlighted on the list but just click on a different account name to select it. When a selection is made the page refreshes with the transactions for the new account.
The transaction list shows your most recent transactions in descending order by date for the date range displayed. The transaction description appears on the first line along with other relevant information (e.g., amount and balance). If there is a Rewards program offer for any transaction it will display on the second line. If the transaction is a check, you can click the check number link to see the front and back of the check image.
You may have noticed the Make a transfer icon and link in upper right corner of the transaction list. Just click the icon or link to open the Move Money window.
Just below the Make a transfer, Export and Print links you'll find a Narrow by items containing field that allows you to filter your search for a specific item or group of items by entering key words in the field. You can use numbers, letters, or a combination of the two (e.g., Target, 25.00, #1234, etc.).
The system will return all of the results that match the key word(s) for the selected date range in the transaction's list located just below the filter field. For example, entering 'Chev' in the field returned results for Chevron.
The system combs through the Description, Deposit and Withdrawal columns based on the selected date range and displays any matching values. If no matches were found, the system will prompt you to Try last 90 days and use a wider date range.
Selecting the Try last 90 days link resets the date range to the past 90 days. Otherwise, you can click the Clear link to remove the current filter values and start over.
To use filtering:
First make sure that you have the date range that you want to search (month, 30 days or custom date range).
Enter the specific value that you are looking for in the Narrow by items containing field. (The page will refresh again to show only the matching items.)
If the system could not find any match, you'll have the option to Try last 90 days or click Clear to start over.
If you still weren't able to locate the item you want, consider adjusting the date range further and try again.
You can change the date range by selecting your desired date range from the date range dropdown list. The options that can be used to set the date range are: 10 day, 30 day, or monthly increments. NOTE: Custom date ranges are not allowed as a default.
Temporarily Changing the Date Range
You can use the handy left and right buttons to go forward or backwards in time to explore adjacent transactions. Or to select a different date range just click on the date range dropdown and select another time period.
Use a Custom Date Range
To enter a custom date range, click the From calendar icon and use the » « controls to navigate to the month you want and click on the date you want. Repeat those steps for the To calendar icon and click the Go button to display transactions for the new date range.
By default your sort order is date descending (meaning that the most recent transactions are at the top). If you would like to change the default sort order, click the arrow to reverse the sort to date ascending (oldest transactions at the top) and your preference will automatically be saved. NOTE: Saving your default sort order only applies to the Date column.
If you want to change the sort order just click on another column header, except for the Balance column which cannot be sorted. NOTE: If the sort order of any column is changed (other than Date), the Balance column will not be displayed.
In the upper right portion of your account transaction list you will see the Make a transfer link and clicking the link opens the Move Money window. Select the To or From accounts, enter the transfer amount and memo text, if needed, then click the Transfer button.
You will get a message asking you to confirm the funds transfer.
When you click the Make Transfer button a transfer complete window will display with all of the relevant transfer details and the option to Make another transfer or Print the transfer details. Transactions will post immediately when you complete the transfer. This means that we will automatically refresh the page (to get new account balances) when you close the transfer's success window.
The Move Money option is used for one-time transactions - transfer funds or make a credit card or loan payment. If available, additional options for scheduled recurring transfers, external transfers or internal transfers may also be found within this page.
First go to the My Accounts area and find the account you're looking for. Click the account name link to open the Account History page for that account. If this feature is available, whenever you have a check transaction in the list it will be displayed as an active link if the check image is available. Simply click the link to view images of the front and back of the check. Click the Close button at the bottom of the window when you are finished.
Typically all check images are displayed online for 90-120 days, then they expire and can't be displayed. An expired check displays a solid check number (not as an active link) and can no longer be selected.
NOTE: If you need to view a check image for a specific check that was cashed more than 120 days ago, please contact Customer Service or your local branch to see if the check image can be retrieved for you.
In the upper-right portion of the transaction history list, you will also find a Print icon and link that, when selected, opens a new window with the transactions presented in a printer-friendly format. The transactions that are printed match the same date range of the transactions that are displayed on the page. The standard browser Print window opens over the transaction list and gives you the option to select another printer (if needed). Clicking the Print button sends the transaction list to the printer.
Click the link provided to view the check image. With the check image open, click the Print icon or link that's above the transaction list. The front and back of the check are displayed and the standard browser Print window opens over the check images. You can select another printer (if needed), then click the Print button to send the check images to the printer.
The account details window is displayed in the upper right hand portion of the screen and shows the most relevant information for the selected account along with a See account details link. Please be aware that your account number and routing number may NOT be displayed in some cases.
Go to the account you want the routing number for and click the account name link to open the Account History page. Click the See account details link in the account summary window in the upper right-hand part of the screen. If it's available, the routing number will be listed with other relevant account details (please note that the routing number may not be displayed).
You can find the fully formatted ACH ID number within the Account Details pane in the event you don't have a physical check available. Click on the See account details link to find the ACH number that's located just below the account number. NOTE: The ACH account number only applies to checking accounts and in some cases savings accounts.
When you are finished just click the Hide account details link to collapse the extra information. (NOTE: Your routing number can also be found at the bottom of a physical check. It's the first set of 9 numbers on the left-hand side.)
Just like the name suggests, My Settings contains account identification information like your username, email address and security phone numbers. You also have the ability to update the fields within this section. My Settings includes:
Personal information - This is where we display the name registered to the account as well as your masked user id. If applicable, contact information will also display.
Login & Security - This is your Online Banking username, password and delivery methods for receiving your verification codes
Other settings - Features like Rename & Hide accounts, Alerts & Notifications and Text message banking.
Your name and your masked user id appear here. If applicable, contact information such as your email address will also display.
Your contact information is where we will communicate your account-related information to you.
This feature allows you to add or change the email address used by Online Banking. You may be required to confirm the new email address entered. Please note that a number of Online Banking Services, such as updating your password and login security information, rely on your email address as a method of confirming account changes and requests.
To change your email address:
Click on the Edit link for Primary email.
Enter your new email address.
Click Save to update your email address record. A confirmation message is displayed.
You can change your username in the My Settings (if available). Click the Edit link for Username and enter a new username that matches the username guidelines described below, then enter your current password and click Save to change your Online Banking username.
Must be at least six characters long and no longer than 20 characters
Cannot be all numbers (can be all letters or characters)
Can contain letters, numbers and the following characters: @$*_-=.!~
Cannot contain any whitespace (spaces are not allowed: including before, in the middle of, or after the username)
Upon successful entry, an email will be sent to the email address that is on file within Online Banking. This change will take place immediately and be recognized across the Online Banking system.
Changing your password couldn't be easier. Just click the My Settings tab at the top right of the page and then click Edit for Password. Enter your current password, then the new password and confirm the new password in the fields provided. When everything looks good to you, click the Save to change your password.
Like all passwords, it is important to keep your Online Banking password confidential. If you forget your password, you can use the Forgotten Password feature by clicking on the link where you log into Online Banking. Or, you can contact us to receive a new one.
Also, for increased security, periodic password changes may be imposed by us. If you are required to change your password you will be prompted to do so when you log in to your Online Banking session. When this occurs, you will receive a warning message when logging in that your password will soon expire.
These security measures have been implemented to provide your Online Banking security. The login security uses a verification code to authenticate yourself via text message and/or a voice call to ensure that it's you trying to access your Online Banking accounts. The options on how to receive your verification codes are provided during the login security setup.
What is Login Security?
Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Login Security uses technology to verify your identity.
Why do I need to use Login Security?
Login Security allows us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, you will be requested to receive a new verification code sent to your phone either via text or voice call in order to authenticate yourself into the Online Banking experience.
Do I have to receive a verification code every time I log in?
In order to bypass the verification code on subsequent logins, you can select to remember your device upon logging in so that we recognize your device the next time you log in and not require you to complete this step again.
Can I login from multiple computers and browsers?
Yes you can, we support most of the commonly used browsers. If you log in from a public computer, you will have to use a verification code to gain access.
Can I still login to my account from anywhere?
Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you know (a verification code) before allowing you access to Online Banking.
Click on My Settings find the Edit link for Security options and update the contact methods that you would like to use.
You can add a new phone number by typing in a new value in the field or clicking on Add another number. You can delete an existing number by clicking the Remove (X) icon (if there is more than one phone added). To update an existing number, you can remove it and add the correct value by putting that in the field.
Once a phone has been added and saved, it can be enabled for Text Message by clicking Enable for text on the My Settings Overview Page. When you click that link, you'll receive a text message on your phone with the verification code. You can type in that verification code in the field and click confirm. Your phone is now enrolled for receiving verification codes through text message. If you no longer wish to receive text messages on a phone, remove the phone (if you have more than one phones added) using the Remove (X) icon and add the number back by typing it in the field.
If available, you may have the ability to change account descriptions (nicknames) for easier recognition. With this feature, you may also elect not to display selected accounts. Selecting the Rename & Hide accounts displays all accounts that may be given an easily recognizable name. To use this feature:
Click on My Settings
Click on the Rename & Hide accounts link and all the accounts will appear showing the default names.
Enter the new name of the account(s) in the account description field.
Click on the Done button to save this entry, the newly named accounts will now appear on the list of accounts.
Hiding a Displayed Account:
Locate the account to be hidden. Unselect the Show account option next to that account and the account name will no longer be seen within the Accounts Widget on the Home Page.
Click the Done button to save this change.
Your account categories have been set up to automatically display in a certain order: Checking, Savings, Money Market, Certificate of Deposit, Credit Cards, Mortgage Loans, etc. You can change the order of these accounts by using the Account Settings feature. You can access this feature from the My Accounts area (at upper right of the widget), or via the Rename & Hide Accounts link in My Settings. Use the “hamburger” icon on the right to drag and drop it to the order you wish to view the accounts.
The Account Transfer service allows you to transfer funds between accounts.
To transfer funds between authorized accounts:
Transferring Funds - You can transfer funds between accounts or pay your loan or credit card using the Make a Transfer feature on the Home Page or from the Transfer / Move Money navigation button.
Enter the Transfer Amount. Include a decimal point but do not include a dollar sign or comma.
Select the account from which the amount will be debited using the From Account drop-down list. If the designated account is subject to Regulation D, and the information is available, then Regulation D transfer limit or check limit information will be displayed. Regulation D sets a monthly limit on the number of transactions (6) that can be made from certain accounts such as savings accounts.
Select the account to which the amount will be deposited using the To Account drop-down list. If the designated account is a loan, then loan payment amounts or loan payoff amounts will be displayed when viewing this field.
Loan Payments: If available, there will be an additional Type of Payment option (e.g. "Overpayment (Principal Only Payment)"). You can select one of the available options to specify how you want the extra money applied (e.g. "Excess to Payment to Principal"). Select the radio button for the type of transfer you are making: If selecting Overpayment, your payment will be more than the standard payment amount. If selecting LOC Paydown (if available), your payment will be designated to paydown the entire balance of the line of credit account selected.
Enter a note to include with the transfer in the Memo field (if available). Click Transfer Funds to initiate the transfer. A prompt appears allowing you to confirm this transfer.
Note: For real time processing, the transfer will take place immediately provided there are no holds on the accounts and the funds are available for transfer. For batch processing, the transfer will take place the next business day. Also, a unique reference number is assigned to successful as well as unsuccessful transfers.
The Schedule Transfers feature allows you to transfer amounts at scheduled times between your accounts. The scheduled transfer screen shows the scheduled process date, the frequency of the transfers, the amount to be transferred, the From account, the To account and account numbers.
After a one-time transfer or a final recurring transfer has processed, it will be deleted and will no longer appear on the Scheduled Transfers Summary page. Completed transfers can still be found within the Account History page.
To view scheduled transfers
Click the Scheduled Transfers option, and the Scheduled Transfers Summary screen appears. This screen displays all current scheduled transfers.
To add a scheduled transfer
Click the Schedule a Transfer button from the main navigation or check the Repeat transfer option from the Move Money page
Enter the amount to transfer.
Select the account from which the amount will be debited using the From Account drop-down list. Select the account to which the amount will be deposited using the To Account drop-down list.
Enter the Start Date in the field provided. A calendar icon located alongside the start date fields is provided to assist you. Simply click on this icon to view the current month calendar. Calendar months may be changed by clicking the forward or backward arrows.
Depending on the frequency of the transfer, select the radio button corresponding to how often the transfer will occur (e.g., Once, Every Week, Every 2 weeks, Twice a month, Every month, Once every 3 months, ).
Using the day and date drop-down lists, choose the day and the date for the transfer to occur. Please note that we do not allow the start date to be today's date for a scheduled transfer. If you require a transfer to be conducted today, please conduct a one-time transfer within the Account Transfer feature.
The following reasons may account for a scheduled transfer not to process:
FROM : account may be overdrawn
TO:/FROM : account may not allow transfers
Transfer amount exceeds the amount allowed
If a transfer fails to process, an email message will be sent to the email on file for online banking. Additionally, a Reason for the Failure message will appear to describe why the failure occurred.
The Stop Payment feature is an optional service that allows you to initiate a stop payment on a check. If offered, you may also have the ability to stop payment on a series of checks, check the status of a stop payment, or release a stop payment request.
Click the Stop Payment option, the Stop Payment screen appears
Click the radio button appropriate for the Type of Request. Your choices may include: Stop Payment on a Check, Check the Status of a Stop Payment or Release a Stop Payment on a check
Choose an account to which you would like to place the stop payment on
For a Single Check, enter the Check Number and any additional details requested
For a Range of Checks, click the Multiple Check Information option and enter the numerical sequence of check numbers to include in the stop payment request
Click Submit. A stop payment confirmation screen appears
The Bill Payment feature has its own built in help system. Please click the Bill Pay tab and access the FAQs there.